Retail’s Seismic Shift is the result of extensive research, enriched by many CEO interviews. It’s our answer to what the future holds, as well as to what all consumer-facing businesses must do to transform and succeed in the future. As we generated the hypotheses and framed the narrative, Michael took the lead in writing the book, while I enjoyed more of a mentoring role with major contributions.For anyone in retail, or any consumer-facing business, who wants to survive and succeed through the seismic shifts that are shaping a new future, I truly believe you will find this a provocative, insightful, enjoyable, and indeed, a “must read.”
Jeff Gennette, CEO, Macy’s said, “The book’s title: Retail’s Seismic Shiftsays it all. And we are deep into it. Dart and Lewis nail the enormous challenges we must address to transform our businesses. They provide insights into today’s tech-empowered young consumer, and how they are driving retailers to respond accordingly, both online and in the store. In fact, the whole retail eco-system needs to change. This book connects the dots.” And Mindy Grossman, CEO, Weight Watchers adds, “A real eye opener and page turner—a must read.”
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